Refund policy

At Trendgifts3d, we strive to deliver high-quality custom 3D printed apparel and gifts. Since our products are custom-made to order (Print-on-Demand), we have specific guidelines regarding returns, replacements, and refunds to ensure a seamless shopping experience for our customers.

1. Order Cancellation & Modifications

  • Time Window: You may request to cancel or modify your order (change size, color, or shipping address) within 12 hours of placing it.

  • How to Request: Please contact us immediately at support@trendgifts3d.com with your order number and requested changes.

  • Late Requests: After 12 hours, your order enters the production process and cannot be canceled or modified.

2. Replacement & Refund Eligibility

We take full responsibility for quality issues or order errors on our end. You are eligible for a free replacement or full refund if you experience any of the following issues:

  • Defective or Damaged Items: The product arrived torn, damaged, or with manufacturing defects.

  • Printing Errors: The print is significantly misaligned, blurry, incomplete, or displays wrong graphics/text compared to the product listing.

  • Incorrect Item Received: You received the wrong size, color, design, or item entirely.

  • Lost or Undelivered Packages: The package is confirmed lost by the shipping carrier, or tracking shows no updates for more than 30 business days.

3. Non-Refundable Scenarios

We cannot issue refunds or accept returns in the following cases:

  • Incorrect Size Ordered: Please review our Size Chart carefully on the product page before purchasing, as items are printed custom upon order.

  • Incorrect Shipping Address: Orders delivered to an incorrect or incomplete address provided by the customer.

  • Delays Outside Our Control: Severe weather, customs holds, or natural disasters affecting delivery times.

  • Change of Mind: Requests made simply because the item is no longer desired after production has begun.

4. How to Submit a Claim

If your order arrives defective or incorrect, please follow these steps within 14 days of receiving your package:

  1. Send an email to support@trendgifts3d.com.

  2. Include your Order Number in the subject line.

  3. Attach clear photos or a short video showing:

    • The issue/defect on the item.

    • The shipping label attached to the package.

  4. Our customer support team will review your request within 24–48 hours and issue a replacement or refund accordingly.

5. Return Shipping

Because items are made-to-order, you do not need to ship defective items back to us in most cases. Simply provide clear photo/video evidence, and we will send a replacement or process a refund directly to your original payment method.

6. Refund Processing Time

  • Approved refunds will be credited back to your original method of payment (PayPal, Credit Card, PingPong, Stripe, etc.).

  • Processing usually takes 3 to 7 business days, depending on your financial institution's policies.

Questions or Assistance?

Contact our support team anytime at support@trendgifts3d.com or visit trendgifts3d.com.